Refund policy

Returns & Refunds Policy

Red Gully Canvas
Email: redgullycanvas@outlook.com
Website: www.redgullycanvas.com.au

This policy applies to purchases made through the Red Gully Canvas online store.

Change-of-mind returns

We accept change-of-mind returns on standard, full-price products within 14 days of delivery.

To be eligible for a change-of-mind return, the item must:

be unused and unwashed
be in its original condition
not have been damaged, altered or modified
be suitable for resale.

Please contact us at redgullycanvas@outlook.com before sending anything back so we can provide return instructions.

For change-of-mind returns, the customer is responsible for the cost of returning the item to us.

The original shipping cost paid on the order is not refunded for a change-of-mind return.

Custom and made-to-measure products

Custom-made and made-to-measure products are not eligible for change-of-mind returns.

This includes products made or altered specifically to a customer's measurements, specifications or requirements.

This does not affect your rights under the Australian Consumer Law if the product has a fault, does not match its description, or otherwise fails to meet the consumer guarantees.

Sale and discounted products

Products purchased at a sale or discounted price are not eligible for change-of-mind returns.

Australian Consumer Law rights still apply to sale and discounted products. If a product has a genuine problem covered by the Australian Consumer Law, we will assess the issue and provide the remedy required by law.

Faulty, damaged or incorrect products

If you believe your product is faulty, damaged in transit, incorrectly supplied or otherwise does not meet the Australian Consumer Law consumer guarantees, please contact us at redgullycanvas@outlook.com as soon as reasonably possible.

Please contact us before returning the product.

Where appropriate, we may ask you to provide photographs of the product and its packaging so that we can assess the problem. For products damaged during delivery, please keep all original packaging until we have completed our assessment, as it may be required for a claim with the delivery carrier.

We will assess the problem and determine the appropriate resolution in accordance with the Australian Consumer Law.

Where the law allows us to choose the remedy, we may repair or replace the product rather than provide a refund.

Where the Australian Consumer Law gives you the right to a refund or replacement, we will honour that right.

If the problem is our responsibility, we will cover reasonable costs associated with returning the product where required by law. Please contact us before sending a faulty or damaged product back so that we can provide return instructions.

Problems caused by misuse, accidents, improper care, unauthorised alterations or normal wear and tear are not considered manufacturing faults.

Consumer guarantee rights can continue for a reasonable period depending on the product and the circumstances. Nothing in this policy limits or excludes rights that cannot legally be excluded under the Australian Consumer Law.

Refunds

Where a refund is approved, it will normally be processed through Shopify Payments to the original payment method used for the purchase.

After we process a refund, the time for the money to appear in your account depends on your bank or payment provider.

Shopify advises that refunds may remain pending for up to 2 business days and may take up to 10 business days to be received by the customer, depending on their bank.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Questions about a return or refund?

Please contact: